About the Role
Escent Diagnostics is looking for an experienced and highly responsible professional to join our Front Office Operations team.
As a Senior Front Office Executive, you will take ownership of front-office operations during your assigned shift and help ensure that patient registration, records, payments, report dispatch, coordination, and handovers are handled accurately and efficiently.
This is a high-ownership position for someone who can work independently, solve problems, coordinate across departments, and maintain a consistently high standard of patient service.
Key Responsibilities
Patient Registration
- Manage patient registration accurately and efficiently
- Verify patient information
- Ensure front-office procedures are followed
- Resolve registration-related queries professionally
Report Dispatch & Records
- Coordinate report dispatch
- Maintain patient records and documentation
- Ensure information is accurate and complete
- Follow established reporting and documentation procedures
Billing & Payment Settlement
- Handle billing and payment-related activities
- Maintain accurate payment records
- Assist with daily account settlement
- Support payment reconciliation
- Identify and escalate discrepancies promptly
Interdepartmental Coordination
- Coordinate with doctors, technicians, nurses, and other departments
- Ensure accurate communication between teams
- Support smooth patient flow
- Resolve operational issues within your responsibility
Shift Handover
- Complete accurate shift handovers
- Communicate pending tasks and important updates
- Ensure continuity between shifts
- Take ownership of front-office operations during your shift
Key Skills & Requirements
- Minimum Graduation
- 1–2 years of relevant experience
- Front Office / Reception / Healthcare experience preferred
- Experience with patient registration
- Experience with records and report handling
- Billing/payment experience preferred
- Computer and billing-system knowledge
- Strong communication skills
- Excellent attention to detail
- Strong problem-solving ability
- Good coordination skills
- Trustworthy and accountable
- Good listening and phone etiquette
- Comfortable working flexible hours and rotational shifts
What We're Looking For
We are looking for someone who:
- Can independently manage a busy front office
- Takes ownership of responsibilities
- Maintains accuracy under pressure
- Handles patients professionally
- Can coordinate with multiple departments
- Is trustworthy with patient information and financial transactions
- Can identify and solve operational problems
- Can confidently manage shift handovers
Compensation
Why Join Escent Diagnostics?
Since 2011, Escent Diagnostics has been serving patients through diagnostic and healthcare services.
This role gives you the opportunity to develop stronger operational, communication, coordination, and leadership skills while taking greater responsibility within a professional healthcare environment.
Apply Now
If you're an experienced front-office professional ready to take greater ownership and grow your career, we'd like to hear from you.